NEWS
THEPIP HELPS CIVIL SERVICE DEPARTMENT SAVE THREE AND A HALF MILLION POUNDS
The Client
A major department in Welsh Assembly Government implemented a suite of performance improvement programmes for its branch level and middle managers. The participants attended eleven modules over a fifteen-month period. These included four main strands:
Their Performance Learning Programme
- Purpose and Performance
- Clarity of purpose and goals
- Performance development
- People Results
- Managing Relationships for Success
- Implementing Change and Improvement
- Performance Coaching and Management
- Process Results
- Creating Cross Cutting Teams and Service Excellence
- Thinking, Problem Solving and Creativity
- Knowledge and Information Management
- Resources Results
- Success with Money and Resources
- Successful Workforce Planning and Selection
The Results
At the end of the programme these ten participants were asked carefully, identify the contribution they had made and the value of any results they had been able to deliver. These results were divided by two and then by two again to ensure that they understated rather than overstated the actual position. The figures clearly showed that by the end of the last workshop they had actually realised more than thirty five thousand pounds worth of benefits and that by the end of the financial year that had increased to more than three and a half million pounds. These ten individuals were also able to reconfigure the way space was used within the department so that it was much more efficient overall. The group also suggested changes to core process within the department that would enable it to be much more effective in terms of its delivery of services to the population of Wales. The group's proposals were accepted and implemented by the senior civil servants with charge of their departments. 2 more programmes were commissioned immediately!
